Whether You Buy or Lease Your VoIP Phone System, Tele-Data Solutions Has You Covered
Tele-Data Solutions offers a range of support plans based on your particular needs and budget so call us for information and an assessment. You’ll always have the coverage and support you need to improve your company’s operations and customer service but don’t take it from us—check out what our raving fans have to say.
ACES stands for A Comprehensive Equipment and Support Plan, Tele-Data Solutions’ worry-free support program for our phone system customers. It is our most comprehensive support plan and gives you total peace of mind from Day One.
We offer professional system installation by our own crew, complete training for you and your staff, and comprehensive service support after deployment for all hardware and software we install. Our fixed-cost support and service plans save you a lot of money over time. It’s the least we can do for our customers!
Any system downtime is reduced because our response time is fast. We’re in northern New Jersey, available on short notice to make service calls on your premises or troubleshoot remotely, depending on the system you have. We’ll also keep your system updated so you always have the latest technology working for you.
Here’s what you get with Tele-Data Solutions’ ACES service plan:
- Unlimited moves, adds and system changes
- Unlimited end-user and administrative training on software and hardware
- Unlimited VoIP line and local/long distance/internet carrier support
- Emergency services
- No price increase throughout the life of the agreement
- Professional services team for software database integration
- We will recommended software patches (upgrades and add-ons) when available
- No labor charges associated with software upgrades
- Backup and archiving of system databases
- Automatic call recordings
- Quarterly technology webinars on emerging business applications through technology
- Phone labels as needed
- IT engineer always available for emergency service