Popular TeleCloud Phone Features
When assessing a new VoIP phone system, here are some of the most common and popular features to consider:
One of the most important features of a VoIP phone system is the end-user portal. This is the platform in which each employee can individually log in and manage his or her call-related settings. It’s the portal where you can check your voice mails (made easier with voice mail to e-mail text transcription), see your inbound and outbound call logs, access call recordings, and more. An intuitive, feature-rich end-user portal can quickly lead to increased productivity and higher levels of client satisfaction.
Today’s office environment is increasingly mobile, and it’s more and more common for employees to work remotely. A company’s communication system has to accommodate this. If members of your sales team or managers are frequently away from the office while conducting business, a mobile application can be critical to productivity, and it can speed up communication.
This feature essentially allows you to do anything you can do from your desktop IP phone on your mobile device:
- Receive calls (to your office number).
- Make an outbound call from your app (hiding your personal cell phone number).
- See missed calls.
- Check voice mails.
- Intercom your coworkers to their desktop phones.
Note: make sure your mobile application is compatible with both iPhones and Android.
Call recording and archiving of all inbound and outbound calls is an essential component of a VoIP system. This allows you to do everything from monitoring calls for quality assurance to confirming the date and time of a scheduled appointment with a client.
The call archival platform should be searchable and intuitive, so you can retrieve the call you need without a lot of hassle or downtime. When assessing the cost of a VoIP system, don’t forget that this built-in feature means you can avoid the price of third-party recording software.
If your company receives such a high volume of calls that you have four or more employees exclusively handling that call load, it’s worth looking into the details of call center software.
While every company has different needs, look for a few common features in potential call center systems:
- Live dashboard to see in real time what’s happening with your current call flow. (See if anyone has been on hold too long or if you require additional people to temporarily handle an influx of calls.)
- Real-time metrics to assess if there are anomalous or recurring phones issues that need to be addressed (voice mails unchecked or unreturned, long hold times, potential clients hanging up before speaking to a representative, and so on).
- Reporting functionality so important data and metrics can be compiled, shared, and understood in order to improve.
- “Listen, Whisper, Barge” functionality so a manager can simply listen in on a call, speak to the employee without the client hearing, or fully join the audio of the call. To read more, click here.
As more companies move to cloud-based platforms, CRM integration is more important than ever. Successful and varied integration can increase the productivity of your employees—particularly those who make many calls in a day.
Integration can come in a variety of forms, so make sure this feature provides the functionality your company needs. Some examples of common integrations include the following:
- Click-to-dial capabilities.
- Call recording archival within CRM.
- Inbound and outbound call logging within CRM.
It’s crucial you have the ability to update and to change your VoIP phone system’s settings, and this is done through an administrative portal. It ensures improper settings can be corrected, and it also means you can adjust those settings as your business evolves. This portal allows for basic phone updates, and it should be intuitive and user friendly.
If your company ever sends or receives faxes, it’s worth examining the web fax capability of your VoIP phone system. With this feature, you can port your fax number into the software platform and then subsequently send faxes through personal PCs. While fax is certainly less prevalent today than it once was, some companies still periodically require this technology, and web fax functionality can make that process easier and more seamless.
Top 10 TeleCloud FAQs
- What if I am in a contract with my phone carrier provider?
- How much does VoIP phone service cost?
- What are the best new features with VoIP phones?
- Do I need new wiring or cabling at my office for IP phones to connect to?
- What are the best IP phones to use for my business?
- What are the most common problems with VoIP that can impact my business?
- What happens to the phones if the Internet or power goes down?
- Do we keep our existing phone and fax numbers we have used for years?
- How does the phone installation process work?
- Who is an ideal client for Tele-Data Solutions?